Samuel Nartey George, a lawmaker for Ningo Prampram, stated that the quality of call service over the past several weeks has been appalling and left much to be desired.
He said that in any functioning democracy, the National Communications Authority (NCA), the regulator in this situation, would have made public declarations to allay residents’ worries, but that hasn’t happened.
Additionally, he claimed that they would have informed clients of service providers of the actions they are taking to ensure that telecom firms enhance client experiences.
“Alas, this is Ghana! A country where the regulator is more interested in punishing the citizens than ensuring they are protected from private interest.
“It is imperative that CEO of the NCA Joe Anokye and the regulator immediately outline to the Ghanaian public what remedial steps they are taking to ensure an improvement in call quality and the overall telecoms experience. Enough of the lackadaisical behavior! The customers deserve much better!”
He further indicated that “The NCA, they major in minors and minor in the major. As the regulator they are supposed to be protecting the interest of customers but in this case we see a regulator who is not interested in customer satisfaction and the quality of service that the Telcos are giving, but are rather, conniving with with the Telcos who are offering us crappy services.
“So long also as the telcos keep quiet and go ahead with the illegal directives of the NCA, “When you have a regulator using service providers to punish the customer, that regulator is unable to enforce quality from the service providers and that is the mess we see.
“Everybody whether you have registered or not registered is having a horrible user experience be it voice or data.”
Disclaimer: The opinions expressed in this publication do not in anyway reflect the opinions of State News Ghana